Terms and Conditions
HEAV3N.com accepts PayPal and most major debit/credit card companies (Visa, MasterCard, and American Express). We currently do not accept international debit/credit cards.
All orders are subject to a security check prior to shipment. When submitting an order, the payment will run an address verification check with your financial institution to confirm the billing and shipping information provided. When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. It is recommended that your order be shipped to the billing address for quicker processing. If shipping to an alternate address, delays may occur as additional verification with the customer may be needed to confirm the authorized transaction. Please be advised that our security checks are intended to ensure the safety of your financial information and to prevent unauthorized use of your PayPal and debit/ credit cards. Any orders that do not pass the AVS/security check will be cancelled and payment will be refunded.
If your credit card is declined, a message will appear on the page with the reason why it was declined. If it is declined as a result of an AVS mismatch, please verify that the billing address information you are entering on the website is an exact match to the billing address information on file with your credit card issuing bank. If your card is declined as a result of the card code mismatch, please ensure that you are correctly entering the 3 or 4 digit code that appears on the front or back of your card (varies by card type). If your transaction is otherwise declined, please ensure that you have sufficient funds available in your account to complete the transaction, or contact your bank to inquire about any holds that may have been placed on your card.
Declined transactions may appear on your billing statement as pending transactions. Within 3-5 business days, your bank will remove these pending transactions from your account. These funds are not being held by HEAV3N.com, and may have their pending status removed only by your bank.
IMPORTANT TAX INFORMATION
Sales tax is only applicable to orders shipping to the state of California.
Store credit is applied to your HEAV3N account. To use a store credit, sign in to your HEAV3N account, add an item to your shopping bag, and during checkout the store credit will be automatically deducted from your total.
Gift certificates are available for purchase in predetermined dollar amounts. Gift certificates are mailed electronically to the recipient after the purchase has been made. Please be sure to carefully input and double-check all information of the recipient. For all gift certificate purchases, please allow up to 24hrs for processing.
Please note: All gift certificate purchases are subject to a security check and requires additional verification with the purchaser. This is to prevent fraudulent transactions and to confirm all information is accurate prior to sending the e- gift certificate.
You understand and accept that all information, data, images, graphics, buttons, photographs, graphics, video, audio, and other material that appears on this Site are owned by HEAV3N or its licensors. You are expressly prohibited from using any of the aforementioned content from the HEAV3N site without the express written consent of HEAV3N, Inc. or its licensors. None of the material may be reproduced, distributed, displayed, re-used, posted, transmitted, downloaded, or copied in any form or method without prior written consent of HEAV3N and the appropriate licensor. Permission to use materials on the Site is only granted for personal, non-commercial use provided that no modifications are made on the materials and that all copyright and other proprietary notices in the materials are retained. You may not "mirror" any material contained on this Site. Any permission granted terminates automatically without any further notice if you breach any of the above terms. Upon this termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of materials contained on this Site may violate domestic and/or international copyright laws, privacy or public laws, and communication regulations.
Products available for sale on HEAV3N are available domestically and internationally, but additional shipping charges do apply on shipments. HEAV3N reserves the right to alter these shipping prices at any time and without prior notice. Fees and additional charges may apply to purchases that have already been placed in order to cover shipping and handling costs.
HEAV3N makes it a priority to be as accurate as possible in describing all products available for sale on the HEAV3N website. However, HEAV3N does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. HEAV3N therefore reserves the right to correct information at any time without prior notice, including but not limited to: the product description (i.e. color, size, fit, material, etc.), availability of products, shoe name, price of product, shipping cost, and pictures.
Price and availability provided on this website is subject to frequent change without notice. All prices quoted are in U.S. dollars.
LIABILITY AND PURCHASING ON HEAV3N.COM.
We do not guarantee the availability of our products even if the availability of the products is expressed or implied on our site. While we attempt to make the product descriptions as accurate as possible, we do not guarantee the information to be accurate, complete, up-to-date, reliable, or error-free.
In no case shall HEAV3N, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You may reference our Returns Policy. HEAV3N reserves the right to determine on a case-by-case basis whether an individual qualifies for a full return, partial return, or no return. The same applies for exchanges and the application of fees such as restocking fees, fees for damages, etc. HEAV3N also does not guarantee that a return will be granted to an individual or that an exchange will be granted whether or not the exchange item appears as available on the website. HEAV3N also does not guarantee that correspondence made through the customer service lines will be enforced, but will attempt to do so. We also reserve the right to alter or correct at any time the availability of our products and/or services, the prices of our products or of shipping, and the method of shipping.
EXCLUSION OF WARRANTIES
HEAV3N makes no guarantees regarding the functionality, the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. HEAV3N also does not warrant that any errors on or relating to this website will be corrected or that any server from which the website is operated is or will be free from viruses or any other harmful components. All material provided on this website is provided "as is," "with all faults" and without warranties of any kind, whether express or implied. Because certain federal, state, or provincial laws do not allow the exclusion or limitation of certain warranties, these exclusions may not apply to you.
You agree to indemnify, defend and hold harmless HEAV3N and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
LIMITATION OF LIABILITY
HEAV3N will not be liable for any damages, either direct or indirect, incidental or consequential, for use of or inability to use material, products, or services of any kind, delay of or partial delivery, termination of rights or loss of profits, data, business or goodwill, whether on a contractual or extra contractual basis, or to provide indemnification or any other remedy to you and/or to any third party. Your sole and exclusive remedy is to discontinue using and accessing this website. Because certain federal, state, or provincial laws do not allow the exclusion or limitation of certain damages, these exclusions may not apply to you.
Failure on the part of HEAV3N to enforce any provisions of these terms or to respond to a breach by you or any third party of these terms shall not in any way waive HEAV3N's right to at a later time enforce any of the terms and conditions contained in our policies or act with respect to related issues.
HEAV3N reserves the right to terminate your access to all or any part of this site with or without notice at any time.